RelayStationIQ
Automated Missed-Call Recovery

Every missed call
is money leaving
your business.

RelayStationIQ is an automated after-hours booking system that recovers missed calls, qualifies leads, and books jobs — fully autonomous, 24/7.

J
M
R
S
★★★★★
500+ field service businesses recovering jobs automatically
LIVE · 7 AGENTS ON DUTY
RELAY-STATION-01
◉ Urgent lead alert Marcus W. · burst pipe at 4821 Cypress Grove EST. $650 · TODAY 2:00 PM
RelayStationIQ01 / 11
The Problem

Your phone rings.
Nobody answers.

Most service businesses miss 20–40% of inbound calls. Every one is a customer who needed help — and found someone else who picked up.

10:42 AM
Losing jobs while you're working another job.
Job lost
02:14 AM
Losing jobs while you're asleep.
Job lost
04:58 PM
Losing jobs while you're up on a roof.
Job lost
$350
Avg. plumbing service call
$500
Avg. HVAC service call
20–40%
Of inbound calls go unanswered
The Problem02 / 11
The Real Pain

It's not the missed call.
It's what happened next.

The customer doesn't wait. They call the next plumber, the next HVAC company. The competitor pockets the job you paid to earn — plus every dollar that customer was ever going to spend with you.

Step 1 · Missed call
Your phone rings.
Nobody picks up.
You're on a roof, under a sink, or asleep. Voicemail isn't an option — they're moving on.
Step 2 · The handoff
They call the
next number.
Sixty seconds later your competitor picks up. The customer is qualified, scheduled, and on their calendar — not yours.
Step 3 · The compounding loss
Lost revenue,
on every horizon.
Today
You miss the service that walked in.
This year
Repeat repairs, replacements, the bigger job.
Forever
Referrals, reviews, retargeting pipeline.
Miss enough calls growth stalls.
The Real Pain03 / 11
The Solution

Meet the
Relay Station.

A 24/7 automated missed call recovery system built to capture every missed call, complete customer intake, book jobs directly on your calendar, and notify your team instantly.

LIVE · RELAY DISPATCH
ORDER #4821
SCOPE · 01
STATUS PROCESSING
ELAPSED 00:08:32
RANGE · 5 MI
SIGNALS · 5
Missed call

Step 01
First Responder
Step 02
Intake Specialist
Step 03
Bookings
Step 04
Notifications
Step 05
Job Estimator
Booked job

The Solution04 / 11
The Team

5 agents.

Each agent owns a step of the recovery. Together they run the full operation — no human required.

01
First Responder
  • 60-second SMS reply to every missed call
  • Personalized to your business voice
  • Works after-hours, weekends, holidays
02
Intake Specialist
  • Captures name, address, contact
  • Identifies issue type and urgency
  • Asks smart follow-up questions
  • Saves the lead straight to your CRM
03
Bookings
  • Books real appointments on your calendar
  • Handles reschedules and cancellations
  • Sends customer-facing confirmations
  • Automated reminders before each job
04
Notifications
  • Urgent lead alerts the moment a job qualifies
  • "Job Booked" text on every new job
  • Morning/Evening digest (calls, alerts bookings, revenue)
  • Weekly performance summary
05
Job Estimator
  • Estimates value using your pricing 
  • Confidence-rated quote range
  • Matches the issue to the right service type
  • Pricing intelligence improves every week
The Team05 / 11
How it works

From missed call
to booked job.

The entire flow runs in under 10 minutes — while you're on another job.

LIVE · CONVERSATION FLOW
Customer journey
Missed call detected
Recovery SMS sent
“Hi! You just called Rick's Plumbing and we missed you — can we help you now?”
Job qualification
“Got it — water heater leak, we can definitely help. What's the best address to send the team to?”
  • Diagnosis
  • Contact, address, details
Appointment offered
“Here are our available times…”
  • Real-time calendar sync
  • Honors blocked & non-business hours
Booking complete
“Booked! Sat, May 23 · 10:00 AM at 1250 Main St. Our tech will call 30 min before arrival.”
  • Appointment added to your calendar
Booking details sent to you
  • Push SMS from RelayStation →
  • Full job summary + estimate
10:14 100
‹
RP
Rick's Plumbing
Fri, May 22 11:31 PM
Hi! You just called Rick's Plumbing and we missed you — can we help you now?
hi my sink is leaking
Got it — is it actively leaking right now or just dripping when you use it?
actively leaking
Understood — we'll get someone out fast. What's the best address to send the plumber to?
1250 Main St
Got it. Available times:
1. Sat May 23 · 8:00 AM
2. Sat May 23 · 10:00 AM
3. Sat May 23 · 12:00 PM
Reply 1, 2, or 3.
2
✅ Booked! Sat May 23 · 10:00 AM at 1250 Main St. Tech will call 30 min before arrival. — Rick's Plumbing
The Flow06 / 11
Owner Experience

Your phone
is the command center.

No dashboard to check. No app to open. The station texts you what matters, when it matters — straight to your phone.

Alert Escalation
Customer stalled mid-intake — your touch is needed before the lead goes cold.
Booked Appointment
New job on your calendar — full details, address, and estimated value.
Evening Digest
Today's recap: calls recovered, jobs booked, revenue estimated, top issues.
7:31 100
‹
R
RelayStation
Today 9:47 AM
🚨 ALERT — needs your attention
Marcus Webb · burst pipe
4821 Cypress Grove
Est. value $650 
Customer has active leak from toilet.
Emergency Score 9/10
Today 11:34 AM
✅ Booked: Diana Okafor
Sat, May 23 · 2:00 PM
Drain clog · 1250 Main St
Est. value $350
— Booked by RelayStation
Today 7:30 PM
🌙 Evening Digest
6 calls recovered · 4 booked
~$2,100 est. revenue
Top issue: drain clogs (3)
The Experience07 / 11
WHAT'S INCLUDED

One system.
6 features.

Everything your phone room would do — automated, always on, plug-and-play.

01
24/7 After-Hours Bookings
Triages urgency at 2 AM and books real slots while you sleep.
Inbound2:14 AM
"no heat, baby in the house"
↓
Auto-bookedMon · 7 AM
Tech assigned · confirmation sent
02
Automated Customer Reviews
Auto-asks for a Google review when satisfaction peaks.
GGoogle · 2d ago5.0
★★★★★
"Quick response, fair pricing, in-and-out same day."
— John S · Verified
03
Automated Missed Call Recovery
Every missed call gets a 60-second SMS reply — before they call the next plumber.
Missed call · 11:31 PMSMS sent ✓
"Hi! You just called Rick's Plumbing and we missed you — can we help you now?"
48savg reply
04
Automated Appt Reminders
Cuts no-shows with timed nudges before every job.
3-touch reminder sequence
−24h
"Reminder: tomorrow 10 AM at 1250 Main"
−2h
"On the way soon — reply RESCHEDULE if needed"
−30m
"Tech Diego is 25 min out"
05
Custom Dispatch Escalations
Push alert the moment a high-value or urgent job qualifies.
🚨 URGENTNOW
Marcus W · burst pipe
4821 CYPRESS GROVEEST. $650
06
Follow Up & Reactivation
No-shows, stalled intakes, and seasonal check-ins — all automated.
Day 1
"Still need help?"
Day 7
"Free estimate?"
Day 30
"Any new issues?"
Day 90
"Spring check-in"
The Offer Stack09 / 11
The Math

Every missed call
costs you money.

Monthly estimate
10 calls / week
Avg job value
$500
Missed calls / month
30-40 calls
Recovery rate
60%
Jobs recovered
18 jobs
Net recovered revenue
$9,000
ROI08 / 11
Pick Your Plan

One stack.
Sized to your shop.

All six systems on every plan — done-for-you setup included. Choose by how many phone numbers we run for you. No per-lead fees, no contracts.

1 phone number
Starter
$400/ mo
+ $1,500 setup
Solo operators and single-truck shops just getting off voicemail.
  • 24/7 After-Hours Bookings
  • Automated Customer Reviews
  • Automated Missed Call Recovery
  • Automated Appt Reminders
  • Dispatch Escalations
  • Follow-Up & Reactivation
  • Calendar + CRM sync
  • Done-for-you setup
2 – 5 phone numbers
Pro
$600/ mo
+ $2,000 setup
Growing crews running multiple trucks, departments, or service lines.
  • Everything in Starter
  • Custom pricing-table integration
  • Brand voice configuration
  • Custom dispatch rules
  • Monthly ROI report
  • Priority support
5 + phone numbers
Enterprise
$1,000/ mo
+ $3,000 setup
Multi-location fleets and franchise operators ready to scale dispatch.
  • Everything in Pro
  • Multi-location routing
  • White-label option
  • Dedicated account manager
  • Custom integrations
  • Weekly strategy calls
Pricing10 / 11